Are your products Gluten free?
Yes we are. We are also Egg free.
How frequently should I use Mocha Me?
Coffee scrubs are generally most effective if used 2-3 times a week to exfoliate dead skin, and increase blood flow for healthier looking skin. Our customers have told us that they've seen the best results after the second or third scrub.
Can I dry scrub Mocha Me?
Yes, you can with ONLY on the body with Mocha Me body scrubs.
How do I use Mocha Me for best results?
With circular movements, massage Mocha Me on your body or face. Scrub a little harder on cracked heels and problem areas. Leave to dry for 4 minutes so that all of the ingredients can act on your skin. Have a shower and thoroughly rinse off. You can use Mocha Me on dry or wet skin.
How long will it take before I see the results on my skin?
You will notice your skin will feel softer and smoother after the first use of Mocha Me. If you keep using Mocha Me regularly, the results get just keep getting better and better.
Are there any side effects of Mocha Me?
Because the ingredients in Mocha Me are all natural, there are no known side effects. Please read the list of ingredients in case of any allergies you may have, and we always recommend doing a small patch test on your skin before actual use to make sure you have no negative reactions to it.
Can I use Mocha Me if I have sensitive skin?
As our Mocha Me products use 100% natural ingredients it is suitable for sensitive skin types. We have even been told by people with sensitive skin that our body scrub didn't react with their skin at all and they love it. We do recommend patch testing the first time you use the scrub. However, you maybe sensitive to something in the scrub that you're not aware of, in which case you have to immediately discontinue the use. All ingredients are listed on the packaging for the scrubs so you can have full confidence in what you are putting on your skin is natural.
Can I use Mocha Me when I am pregnant?
No, you cant, as Mocha Me has caffeine in it. However, you can use to reduce the stretch marks after the birth of your baby at an appropriate time as recommended by your doctor.
How do I store Mocha Me?
Mocha Me is in the waterproof, re-sealable bag, so you can leave it in the shower as long as you have sealed it properly. For best results, keep the bag in a dry and cool place. You can also store it in a air tight container, and keep it away from sunlight.
Why aren’t your products Vegan?
At the moment our products are vegan with no milk, animal fat and honey as ingredient. We never test Mochame on animals. We will try to be that way in future.
How can I get beauty advice on Mocha Me scrubs?
Just yell out for help. Email us on: email@example.com or call us on 1300 79 81 02
Can I use Mocha Me on my tattooed skin?
Yes, use sparingly and only on old tattoos where the tattoo ink has fully dried.
Can I get a donation for my charity?
We give product donations for fundraising purposes (e.g. for a raffle prize). Please send an email with your request and details to firstname.lastname@example.org
Can I send a Mocha Me as a gift to someone else?
Yes – just enter the recipient’s name and address in the delivery section of checkout and we can send your gift straight to them. If you select the gift tick box during checkout you can also enter a gift message, which will be sent with your order on a card, and prices will be removed from the invoice. If you'd prefer, we can take your order over the phone - just call.
Do you have wholesale selling?
Yes, we do. Please send us an email of your requirement to: email@example.com and we will evaluate and offer a % discount. Discount depends on timing of the order and the number of internal factors of Mocha Me.
Can I place an order over a phone call?
Yes, you can. Please call +61 433510811 Mon to Fri 9 Am to 5 PM Sydney (Australian Eastern Standard) time.
Can I pay using a gift card?
No, unfortunately not at the moment.
What do I do if I am not happy with the supply of Mocha Me?
Please call +61 433510811. Our friendly team will receive and document feedback and will help you. Results and response will vary on case to case basis depending trust factor.
How can I return something for an exchange or refund?
If you’re not completely happy with any of our scrubs, then please get in touch on +61 433510811 or via email to firstname.lastname@example.org. If you are returning your scrubs because you've changed your mind, you will have to pay to costs for returning the scrubs.
What if I want to change my Order after placing an order and after paying for it?
There is only a very short time after your order is placed when changes may be possible, so it’s best to call us straight away on +61 433510811 if you’d like to make a change. With no guarantees we will do our best to help, only if it’s before picking and packing your orders, so please try to make sure you’ve got everything you need before you check out.
How can I get my delivery on the weekend?
You can get your deliveries only on week days and working days because Australia post works only on week days with exceptions of public holidays.
Is your website secure for making payments online?
Our website uses shopify that uses Extended Validation (EV) SSL, the most advanced level of encryption available, so that your data is safe and secure. Mochame does not store or save any credit card data whatsoever. When you come to the part of checkout that deals with payment you will be diverted to our payment provider. But, If you choose to pay by phone instead, you can pay us via an account transfer, on realization of which we will send you your scrubs.
How will I know if my order has processed correctly, and how can I track?
We’ll send you an email as soon as your order has been placed to let you know that we’ve received it and are ready to start preparing your package. Once your order has been dispatched we’ll send you a second email so you know your scrubs are on the way, followed by your tracking details. Or if you prefer you can call our Customer Care team on +61 433510811 and we'll track your parcel for you.
Where else can I buy Mocha Me from?
At the moment its only through this website online.